Q. How much do you charge for a call-out?
A. Absolutely nothing within LS27 and adjoining post codes. What’s more you actually get up to 15 minutes at your home for free diagnosing the fault - if we also can fix within that half-hour then we only charge £10!
Q. I live outside the LS27 and adjoining post code area - can you still help fix or maintain my PC?
A. We restrict our services to this area to: a) keep travel costs down and, b) enable us to give you the first half-hour fault diagnosis free, instead of paying us for travelling to and from your home. We would be happy to help individuals outside this area (restricted to LS and WF post codes only) in one of three ways:
i. you are welcome to bring the PC to us, and you would still get the first 15 minute diagnostic for free
ii. we could travel to you, but would have to charge a call-out fee of between £15 and £50 depending on distance. The free 15 minutes would still be available.
iii. by e-mail and/or remote support only (no post code limitations) - normal service charges would apply.
Q. Do you help companies as well as individuals?
A. Generally we specialise in individual/home users only. We can help with some small company systems, but we can only visit your premises during the evenings and weekends. Please call if you need to talk about this.
Q. Can you build a PC to my specifications?
A. We have built many PCs over the years, but with the low purchase cost of good machines available from the likes of Dell it is not very cost-efficient to self-build and then add software. Additionally a commercially purchased PC will carry some sort of guarantee, whereas a self-build from a kit of parts would not be guaranteed.
Q. Can I upgrade my existing PC?
A. Subject to some limitations it may be possible to upgrade your hard drive, processor, memory, graphics card, USB interface etc. We would need to examine your PC first, and then would be happy to obtain and install any upgrades.
Q. I need a small home network - can you help with that?
A. We do offer a network install & configure service for the home user (wired or wireless network). A wireless network is best for a home environment as it does not require any drilling of walls or floors - we can supply a whole range of equipment to suit your needs, or we are equally happy to install and configure equipment you have purchased (subject to suitability).
Q. If you have to take my PC away for repair or maintenance do you have another PC I can borrow?
A. We have a PC which we can let you have for up to a week for a nominal charge of £25 (subject to availability). This will be running Windows XP with firewall and anti-virus, and you are free to install licensed software for your own use - this will be removed when we collect after the loan. Please call or e-mail for availability.
Q. Do you repair printers?
A. No - unless as an inspection as part of a PC visit. Generally if a printer works - it works and if is doesn’t work - it’s broken! Good printers are very inexpensive these days and the cost and availability of parts make it prohibitive to spend hours fixing them.
Q. I just need some general advice about PCs - can I talk to you?
A. The best way is to use our e-mail helpdesk - we will answer one straightforward question for free and then only charge a nominal amount for further advice. We won’t just answer your questions - we will research your needs and find self-help information sources for you.
Q. Do you sell software and provide software training?
A. Unfortunately we can’t compete with the software specialist retailers, nor do we have the resources to put together structured training courses. We can, however, give some initial “getting started” help with any applications new to you - normal “at your home” rates would apply.
Q. You only mention PCs above - what about laptop repairs?
A. We can do most repairs on a laptop, but will always examine it first to make sure that opening the case or any of the hidden compartments is not likely to cause physical or cosmetic damage. Software issues with laptops are generally no different from those on PCs so we can usually fix them.
Q. One of your web pages mentions backup services. What exactly do you mean?
A. The more information you put on a computer, the more important it is to back the data up regularly in case of physical/electrical damage to your computer and components. For “heavy” users we would recommend taking a secure, incremental, offsite backup at least once a week, and for the average family user at least once a month. We can either visit your home to take a backup and store it at our base in case of emergencies, or we can take e remote backup at scheduled intervals, as long as we have remote access to your PC. Please call/e-mail for further details.
 |
 |
 |
 |
 |
 |
 |
Copyright © Morley PC Help
Morley PC Help
Tel:- 07769 746024
Updated 2 February 2008